Refund and Return Policy

If you’re looking to return or exchange your order, we’re here to help! We offer free returns or exchanges of products received damaged within 14 days of purchase. You can return your product for store credit, a different product or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged

  • Returned items must tags still on and be returned in original product packaging

  • Returned items must have no visible signs of wear or use

  • Customized or personalized items are not returnable or refundable

    • We will use the photograph you submit as is

      • Make sure it is not a poor quality picture

    • You must confirm message text and spelling prior to submitting order

To initiate a return or exchange, please complete the following steps:
  1. Login to our online return portal using your email address and order ID

  2. Choose the products you wish to return or exchange from your order

  3. Print the label that you will receive by email

  4. Send all items back to us using the label provided

Additional information:

You will receive your refund within 7 days of returning damaged product

You will be responsible for handling fee

Contact us: Support@jacqueline2u.com or call 484-619-2884